Terms & Conditions
These terms and conditions apply to all bookings made to stay at The New Inn, whether made via our website, by email or over the telephone. They contain important information about your stay and we kindly ask that you read these carefully. If there is anything you would like to discuss regarding your booking or these terms and conditions, please don’t hesitate to contact us.
WHO WE ARE
The New Inn is a hotel, pub and restaurant located in the heart of the Cotswolds, Gloucestershire The New Inn Coln St Aldwyns Cirencester Gloucestershire GL7 5AN. The New Inn is operated by Cripps New Inn Limited whose registered office is at Cripps Barn Fosscross Lane, Bibury, Cirencester, Glos, GL7 5BA
HOW TO CONTACT US
You can contact us by completing the form on the ‘Contact’ page of our website, by telephoning 01285 750 651 or emailing reservations@thenewinncoln.co.uk
YOUR BOOKING REQUEST
Your booking will not be complete until you receive a confirmation number from us, at which point a contract will come into existence between you and us.
We require credit or debit card details from you to confirm your booking. Where you have reserved a ‘Prepaid’ room your card will be charged with the non-refundable room rate when you make your reservation. Where you have made any other type of reservation, your card will not be charged unless one of the events specified below occurs, for example if you cancel your booking after the allotted time.
CHANGING OR CANCELLING YOUR BOOKING
If you wish to make a change to your booking, please contact us. We will let you know if the change is possible and will send you a confirmation email if the change is accepted.
We will do our best to avoid having to cancel your booking however, where necessary, we reserve the right to cancel your booking at any time. In such circumstances, we will provide you with a full refund and we will have no further liability to you in relation to the cancellation. In the event of over-booking, we will assist you with relocation to an alternative hotel.
If we cannot make the change you have requested or the consequences of making the change are unacceptable to you, you may want to cancel your booking. Your reservation confirmation email will stipulate the terms of your booking and the cancellation policy applicable to your reservation.
If you wish to cancel your booking, please contact us by telephoning 01285 750 651 or emailing reservations@thenewinncoln.co.uk
CHECK-IN & CHECK-OUT
Time: Unless otherwise agreed, check-in is permitted from 15:00 and we kindly ask that all guests depart by no later than 11:00.
Security: In the interests of security and the prevention of fraud, we will ask you to confirm your identity by providing your passport, driving licence or other form of photo ID upon check-in.
Guests travelling from outside the UK: If you are travelling from outside the UK, we are required by law to ask for your passport and the place of your next destination at the time of check-in. If you do not have your passport, we reserve the right not to honour your reservation. We will retain this record for a period of 12 months and we may disclose this to a police officer or other official as required by law. We are required to collect this information in relation to each member of your party over the age of 16 and we reserve the right to refuse entry to The New Inn to anyone who is unable to provide this information.
Guests under 18: Please note that all guests under the age of 18 must be accompanied by adults during their stay. We reserve the right to refuse entry to The New Inn to anyone who is under the age of 18.
CHARGES
The price of your stay (which includes VAT) will be the price indicated when you make your reservation via the website, or as communicated to you if you place your booking by telephone or email. Please check the price in your confirmation email. We will do our best to ensure that the price advised to you is correct however, it is always possible that, some of our room charges may be incorrectly priced. We will confirm the price of your stay in our confirmation email, so please double-check that when you receive it and let us know if you notice any abnormalities. Where there has been an obvious discrepancy between our room charges and the price stated on our website or otherwise communicated to you, we reserve the right to charge our correct room charges or to cancel your reservation.
A credit card pre-authorisation will be taken upon check-in. All charges incurred during your stay, for example food and beverage charges and any room charges which you have not paid for in advance, must be settled upon check-out, when you will have the option to provide a different method of payment should you wish. Please let us know before you check-out if you notice any abnormalities in any charges which have been assigned to your room.
YOUR STAY
During your stay, we ask that you comply with the following house rules:
Our Rooms: The images of our rooms and facilities on our website are for illustrative purposes only. Each part of The New Inn is slightly different and your room or the facilities you use during your stay may vary slightly from those images. Your reservation is for a particular type of room and, whilst we will try to accommodate specific room requests, unfortunately we cannot guarantee that you will be able to stay in a specific room during your stay.
Food & Drink: Please refrain from bringing in any outside food or beverages, unless medically necessary.
Noise: All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.
No Smoking: No smoking or vaping is permitted inside The New Inn at any time, whether in your room or elsewhere. The New Inn has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.
Animals & Pets: No animals will be allowed in The New Inn except for dogs in one of the designated bed rooms. Dogs are not permitted in any public area.
We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of any damage or specialist cleaning that may be required. We also reserve the right to terminate the remainder of your stay in the event that a dog is causing disturbance.
Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.
Inappropriate Behaviour: We kindly ask that you respect our other guests and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.
Damage: We kindly ask that all guests respect The New Inn rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.
Parking: Parking is available at The New Inn, on arrival please ask reception for more information. In the event that you require any assistance in accessing The New Inn, please contact our team to discuss your requirements and we will do our best to assist.
DAMAGE & LOSS
All reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to The New Inn. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.
We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.
YOUR PERSONAL INFORMATION
We will use the personal information you provide to us in accordance with our Privacy Policy.
THE NEW INN TRADE MARKS
Guests expressly recognise that The New Inn Marks are the valid, unique and exclusive property of The New Inn, its parent, affiliates and/or subsidiaries. Guests may not produce or create, or authorise others to produce or create, The New Inn Marks for any purpose whatsoever, including, but not limited to, in any communications, marketing, advertising or other promotional materials (including, but not limited to, brochures, flyers, invitations, e-mail messages, etc.) that utilise The New Inn Marks without our prior written consent.
OTHER IMPORTANT TERMS
Force Majeure: The New Inn will not be responsible and will not pay any compensation where we are preventing or delayed from performing our obligations due to an event beyond our reasonable control, including but not limited to flood, earthquake, mechanical breakdown, IT failure, fire, adverse weather conditions, acts of terrorism, gas, water or other utilities.
We may transfer this agreement to someone else: We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
If a court finds part of this contract illegal, the rest will continue in force: Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later: If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Governing Law & Disputes: These terms are governed by English law and you can bring legal proceedings in relation to these terms or your stay at The New Inn in the English courts. If you live in another country in Europe, consumer law and regulation may mean that you can bring legal proceedings the country within Europe in which you reside.
Alternative Dispute Resolution: Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to the European Commission Online Dispute Resolution platform here.
PRIVACY POLICY
Please carefully review this Privacy Policy, which is applicable for all users of this web-site.
The New Inn Limited (“The New Inn”, “we”, “us”, “our”, “company” or “organization”) is committed to respecting your privacy. We’ve updated our privacy policy (Policy) to ensure that we communicate to you, in the clearest way possible, how we treat personal information. We encourage you to read this Policy carefully. It will help you make informed decisions about sharing your personal information with us. We recognise your need for control of personal information that you share with us. Personal information is any information that is associated with your name. This Privacy Policy will be applied to all services delivered by The New Inn. This statement of our Privacy Policy describes how The New Inn collects and uses the personal information you provide. It also describes the choices available to you regarding regulating our use of, as well as your access to, and how to update and correct your personal information. We shall only use the information collected for the purpose of providing the event management service.
The defined terms in this Policy have the same meaning as in our Terms and Conditions, which You should read together with this Policy. By accessing the Website and using Our Service, You consent to the terms of this Policy and agree to be bound by it and Our Terms of Use.
For the purpose of the Data Protection Act 1998 and the General Data Protection Regulations, the data controller is The New Inn.
COLLECTION AND USE OF INFORMATION
The New Inn web-site does not collect personal information about individuals, except when specifically and knowingly provided by such individuals. This site may collect personal information such as your name, email address and phone number. The New Inn uses information it collects from you to improve understanding of your needs and to provide you with better service. To help us improve your experience, we might track your use of our website. The information we collect is used to improve the content of our website, to understand your needs, and when you allow it, to contact you about our products, services and updates to our website. We may utilise the information we gather, along with information we obtain from third parties to provide products or services to you or other customers.
The New Inn may receive personal information from You about others
Through your activity on our web-site, The New Inn may collect information from you about yourself or about someone else (for example your partner or one of your guests). [If you provide The New Inn with personal information about someone else, The New Inn will assume you are authorised to disclose that information to The New Inn and that, without The New Inn taking any further steps required by applicable data protection or privacy laws, The New Inn may collect, use and disclose such information as described in this Policy.
This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, and the individual's right to obtain access to that information.
Where requested to do so by The New Inn, you must also assist The New Inn with any requests by the individual to access or update the personal information You have collected from them and passed to The New Inn.
CONSENT PREFERENCES
If you wish to subscribe to information, we will use your name and email address to send this to you. To safeguard your own privacy, you may choose to stop receiving marketing emails by following the unsubscribe instructions included in these emails, accessing the email preferences in your account settings page or contacting us at personal.info @crippsandco.com.
We may also send you service related email announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email. You will not be able to opt out of these emails, which are not promotional in nature.
UPDATING INFORMATION AND DATA RETENTION
Upon request The New Inn will provide you with information about whether we hold, or process on behalf of a third party, any of your personal information. To request this information you must log in, (and doing so ensures that you are correctly identified), alternatively please contact us at personal.info @crippsandco.com..
Your submitted information is stored online and you may log in to the site to access it. If you wish to correct, delete or change your submitted information you must log in to do so, (and doing so ensures that you are correctly identified).
We will retain your information for as long as your account is active or as needed.
TESTIMONIALS
We display personal testimonials of satisfied customers on our web-site in addition to other endorsements. If you provide a testimonial, with your consent we may post it along with your name. If you wish to update or delete your testimonial, you can contact us at personal.info @crippsandco.com.
SHARING
We will not provide, sell or lease your personal information to any third parties. We may share your information with our business partners/entities to satisfy your needs in us organising and running the event for you and providing customer service. These companies are authorized to use your personal information only as necessary to provide these services to us. We are committed to giving you the choice of whether your information can be used for additional purposes, such as direct marketing.
We may also disclose your personal information: as required by law, such as to comply with a legal process; when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
CHILDREN
We will not ask for information from children under 13 years of age.
LINKS
Our website may contain links to other websites outside our control. While we make it a practice to only link to credible websites, we have no control over such sites, and our Privacy Policy does not apply to such linked sites.
COOKIES AND OTHER TRACKING TECHNOLOGIES
Our web-site uses “Cookies” to simplify site navigation, deliver relevant information and provide a customized user experience. Cookies are lines of text that are sometimes transmitted between your web browser and a server when you click on a link. Cookies provide a way for a server to recall a previous request from a particular web browser. Cookies cannot obtain any information that you do not knowingly volunteer. Some web browsers may be configured to notify you when you are about to receive a Cookie, and give you the option of refusing the Cookie. If you refuse Cookies from our site, certain sections of the site may not function properly.
We and our partners and affiliates use technologies such as Cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies.
The use of Cookies by our partners, affiliates, and customers is not covered by this Privacy Policy.
Log Files
As with most web-sites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data. We use this date to analyse usage of the site, as well as for security auditing.
SOCIAL MEDIA
Our website supports social media features; including Facebook and Twitter buttons on its website that incorporate third party widgets which allow users to review information from, or share articles and other information, on different platforms. These widgets may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the widgets to function properly. These widgets do not collect or store any Personal Information from users on the website and simply act as a bridge for your convenience in sharing information. Your interactions with these widgets are governed by the privacy policy of the company providing them.
SECURITY OF YOUR DATA
The security of your personal information is important to us. We follow industry accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
We are committed to safeguarding our customers’ privacy. Our pledge is that we will never release your personal information to any third party. If you have any questions about the security of your personal information, you can contact us at personal.info@crippsandco.com.
YOUR INFORMATION IS SAFE WITH US
We are committed to utilising and promoting fair information practices and ethical data management over the Internet. We will ensure that your privacy is protected and empower you to make informed choices.
CHANGES TO PRIVACY AND SECURITY POLICIES
We reserve the right to change our Privacy Policy at any time, but we will not do so without posting the modified Privacy Policy on our website. We encourage you to review our Privacy Policy whenever you visit our website, so you’ll always understand how your information will be used.
If we make any material changes to this Privacy Policy, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on our website prior to the change becoming effective. We encourage you periodically to review this page for the latest information on our privacy practices.
CONTACT US
Email: personal.info@crippsandco.com
SERVICE PROVIDER, SUB-PROCESSORS / ONWARD TRANSFER
The New Inn may transfer personal information to third parties that help us provide our service. Transfer of information is governed by the provisions contained in (a) this Privacy Policy, regarding notice and consent, and (b) by service agreements with our clients. Due to the global nature of the internet infrastructure, the information that you provide to us may be transferred to other countries. In connection with any such transmission, The New Inn will take the steps outlined in this Privacy Policy to protect your information.